Return & Refund Policy

RETURN & REFUND POLICY

Last Updated: June 2026

At Smart Store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Returns

We accept return requests within 14 days of receiving your order.

To qualify for a return:

• The item must be unused and in its original condition.

• The item must be in its original packaging.

• Proof of purchase is required.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

• Your order number

• A description of the issue

• Clear photos of the item and packaging

Upon review, we may offer a replacement, store credit, or full refund.

Refunds

Once your request has been reviewed and approved, refunds will be processed to the original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Non-Refundable Items

The following items are not eligible for return or refund:

• Opened or used beauty products

• Opened personal care items

• Gift cards

• Clearance or final sale items

Order Cancellations

Orders may be cancelled within 12 hours of purchase. After this period, orders may already be in processing and cancellation cannot be guaranteed.

Late or Missing Refunds

If you have not received your refund within the expected timeframe, please contact your bank or payment provider first. If the issue persists, contact our support team.

Contact Us

Email: info@smartstore.uk

Phone: +44 786 3840 786

We are committed to providing a fair and transparent resolution for all cus

tomer concerns.

Thank you for shopping with Smart Store.